Every day I have the opportunity to meet with a wide range of business people, from the single untested entrepreneur to the established successful business person. As I review business plans, sales forecasts, and financial needs I notice one common element among those who are successful or who I think will be successful: a tremendous commitment to quality.
In today’s business world we cannot rest on what we have done, we have to push for what we are going to do. Because we delivered what we promised before doesn’t mean we can count on history to bring us forward. Every single day, a successful business must look for ways to improve, not only financially, but also in terms of the quality of product or service.
Recently many companies have attempted to revive their earnings by reducing costs at the expense of quality. Instead of fighting the battle of market share by providing a better service or product, they decrease their prices and as a result are forced to provide poorer quality products and services. In the meantime, those companies who take a balanced approach, monitoring the costs while searching for improvements move ahead in the fight for market share. Those who reduce costs at the expense of quality end up fighting just to survive, a fight that not many recover from.
The key is to realize you’re only as good as the last deal, product or service you delivered. Loyalty lasts as long as customers are getting what they need, once you stop delivering what customers need, loyalty won’t be much of a lifeline. Every time a business takes an order, structures a deal, or agrees to provide a service, it needs to treat it as though it’s a first time customer that needs to be impressed.
At Alternative Funding Options we realize the importance of quality. We know how important our service is to our clients and our goal is to always exceed their expectations through service and innovation. We treat every deal as if we have one chance to make an impression and we treat every client as our only one.