Ten Tips for Improving Customer Service

The way your customers feel toward you is important. The more you show you care about them, the more they’ll likely want to continue working with you. Customer service is an integral part of our job and should not be […]

12 Steps to Successful Entrepreneurship

Entrepreneurship is a goal to which many wish to aspire. But, why do so many fall short? In my two decades of helping small business owners to grow their businesses, here are 12 things that I often see overlooked. 1.) […]

When To Find A New Bank

Small business owners and banks endure a love-hate relationship since one needs the other to thrive. Small businesses not only need access to capital financing, but they also need a secure place to keep their earnings. Banks need small business […]

Ten Ways to Improve Your Customer Service

In the recent months while out shopping, dining or having a service performed, I was surprised at the lack of customer service that was provided.  In some instances it was so bad that it made me not want to visit […]

Why Stay in Business?

I’ve been in business for 2 years now.  As we’ve grown, I have learned a lot, had some fun, and experienced some problems. There are days that I ask myself (along with other business owners that I meet) what’s the point?   Especially […]

Tips on Setting Your New Years Business Goals

Set Specific Goals Setting goals is important.  That is how you convert abstract IDEAS (i.e. cut expenses, increase sales) into specific, concrete TARGETS (i.e. reduce G&A by 5% before the next stockholder meeting, increase sales of retail brands by $60,000 […]